Frequently Asked Questions
Everything you need to know about your Busy Bee Tools experience.
What is the standard shipping time for large machinery?
Standard shipping for heavy machinery typically takes 5-10 business days. Large items are shipped via freight, and the carrier will contact you directly to schedule a delivery appointment.
Do you offer a warranty on power tools?
Yes, all our power tools come with a minimum one-year manufacturer's warranty. Specific premium brands may offer extended coverage of up to three years upon registration.
What is your return policy for unused items?
We offer a 30-day return policy for unused items in their original packaging. Please note that a restocking fee may apply to large machinery returns, and shipping costs are non-refundable.
Can I pick up my order at a local store?
Absolutely. During checkout, select the 'In-Store Pickup' option. You will receive an email notification as soon as your order is processed and ready for collection at your chosen location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options for larger shop equipment purchases through our third-party partners.
Do you provide technical support for tool assembly?
Yes, our technical team is available via phone or email to assist with assembly, calibration, and troubleshooting for any equipment purchased from Busy Bee Tools.